EPISODICICCE

Agencies

The ICCE intention is to make temporary-workforce delivery a simpler process, by changing the market's operating baseline from one surrounded by regulatory pressure, increasing administrative compliance requirements and payroll intermediary risk to a connected operating model in which agencies are freed from compliance burden and exposure, able to concentrate on the core function of relationships, resourcing and delivery.

What ICCE provides

Agencies must increasingly satisfy client expectations around worker readiness, employment treatment, payroll route, responsible procurement and evidential assurance while still performing their real commercial function: understanding demand, maintaining worker relationships and fulfilling requirements quickly. The present market often makes those additional requirements dependent on a patchwork of payroll intermediaries, employment providers, declarations and separate administrative processes.

ICCE exists to absorb much of that operating complexity into shared infrastructure around the agency relationship. Worker onboarding, engagement management, controlled PAYE employment, payroll, payment and client-facing evidence can be connected through the same environment while the agency remains focused on sourcing, communication, availability and fulfilment.

The result is a simpler agency operating model: less avoidable employment/payroll administration and intermediary exposure, clearer worker outcomes, stronger client evidence and more organisational capacity directed toward recruitment and delivery.

Satisfy client expectations
Improved commercial focus
Stronger worker relationships

How this is achieved

The ICCE system simplifies the operating infrastructure surrounding recruitment and fulfilment. Agencies remain responsible for the relationships, resourcing and delivery activity that create their commercial value, while ICCE provides connected infrastructure around worker readiness, PAYE employment and payroll so that those functions do not have to be repeatedly assembled around each placement.

ICCE Onboarding

ICCE Onboarding processes agency and worker identity, required information, evidence and participation status before relevant activity proceeds.

Agency teams therefore receive a clearer view of worker readiness and outstanding requirements, reducing repeated document chasing and making suitability for ICCE participation visible through the operating environment itself.

 ICCE Controlled Employment

ICCE Controlled Employment provides the PAYE employment environment around confirmed ICCE-routed work.

The agency retains its recruitment and worker relationships while the employment route, worker rights, employment processes and related evidence remain connected to the engagement, reducing dependence on separate umbrella or intermediary employment structures to complete fulfilment.

 ICCE Integrated Payroll

ICCE Integrated Payroll converts verified engagement and time information into PAYE payroll and HMRC-aligned statutory records.

Gross pay, deductions, liabilities, net pay and worker-facing payroll artefacts remain traceable to the activity that produced them, giving the agency accessible payroll evidence without requiring its recruitment operation to become the source of payroll truth.

The connected ICCE system carries those records onwards into payment and transaction evidence, but the principal agency value is already clear: a large part of the infrastructure surrounding compliant fulfilment is handled through the operating model itself. More organisational attention can remain focused on finding workers, maintaining relationships and responding to client demand.

The Cubes above are the system capabilities most directly relevant to agency value creation within ICCE. For the complete architecture and full Cube set, view the ICCE System Architecture.

Evidence and outcomes

For agencies, the value of ICCE becomes tangible in the evidence produced through normal fulfilment activity. Worker readiness, employment treatment, payroll processing and worker outcomes remain connected to the work being placed, creating evidence that directly supports the three outcomes most important to the agency operating model: satisfying client expectations, improving commercial focus and strengthening worker relationships.

Satisfy client expectations

Clients increasingly expect agencies to demonstrate more than successful fulfilment. Worker readiness, the employment route, payroll treatment and the resulting worker outcome can all form part of procurement, compliance and supply-chain assurance.

ICCE keeps those matters connected to the placement, giving the agency attributable evidence of how the requirement was fulfilled rather than leaving assurance dependent on separate declarations and downstream records.

worker_identity required_evidence_status onboarding_evidence employment_route employment_record gross_pay PAYE FPS_status

Improved commercial focus

Readiness checks, employment records, payroll processing and supporting evidence are created through the same connected operating environment surrounding the placement.

The agency therefore has less need to assemble separate administrative processes around each worker and engagement, allowing more organisational capacity to remain directed toward client relationships, sourcing, availability, fulfilment and delivery.

access_position permission_scope revalidation_status employment_record process_status gross_pay net_pay payslip

Stronger worker relationships

Workers receive a clearer connection between the work they accept, their PAYE employment, the information governing that employment, the pay they receive and the route available when something needs to be questioned or corrected.

The agency can maintain the worker relationship against a more transparent and accountable employment experience, supporting confidence in both the placement and the organisations involved in delivering it.

worker_acceptance employment_information worker_challenge resolution_status pension net_pay payslip YTD_pay

The outcome is a simpler agency operating model: less avoidable administrative burden, clearer worker outcomes, stronger client evidence and more organisational capacity directed toward recruitment and fulfilment.

Agency participation

For agencies, ICCE acts as a desktop and mobile resourcing and fulfilment workspace. Agency teams manage their organisation, worker network, client relationships, ICCE Framework participation opportunities, availability and active work through one connected environment, while mobile access supports communication and rapid operational action away from the desk.

The agency remains focused on relationships, recruitment, resourcing and fulfilment. ICCE provides the surrounding infrastructure for identity, worker readiness, formal engagement, controlled employment, payroll, payment and evidence, reducing the amount of administrative machinery the agency has to assemble around the work it places.

Agencies can locate ICCE Frameworks relevant to their organisation and apply to join them, or be invited to participate by the contractor or Framework operator responsible for the environment. Once participation is accepted, the agency can understand the project and supply context attached to the Framework and operate through the same connected workspace.

This creates a clearer route into contractor-led, project-coded supply opportunities while keeping agency relationships, fulfilment activity and resulting evidence connected to the relevant Framework and the work delivered through it.

ICCE Playpit

ICCE Playpit allows agencies to find and connect with known workers and counterparties through ICCE identities or permitted private connection methods, maintain those relationships and hold informal conversations.

Formal opportunities then move into the engagement environment, where teams monitor worker readiness, issue work to suitable workers, receive responses, manage schedules and replacements, follow time and completion, and deal with exceptions or corrections.

ICCE Frameworks

ICCE Frameworks provide project-coded supply environments through which agencies can locate relevant participation opportunities, apply to join or respond to invitations from authorised contractors and Framework operators.

Once admitted, the agency's fulfilment activity remains connected to the relevant project, supply context and resulting evidence while the agency retains its own commercial relationships and delivery role.

Access to ICCE

ICCE is seeking feedback, industry insight, consultation and expressions of interest from agencies that want stronger infrastructure for resourcing, worker communication, scheduling and compliant fulfilment. Early engagement will help shape agency workflows, Framework participation, onboarding, live engagement management and client-facing evidence.

The initial launch pool will include selected agencies aligned with meaningful improvements in tax compliance, employment outcomes and responsible procurement. ICCE expects those agencies to gain significant commercial advantage through earlier access to contractor opportunities, stronger fulfilment evidence, improved worker confidence and reduced dependence on umbrella and intermediary routes. Agencies are encouraged to register through the Stakeholder Interest form.

Maya Reed · Northstar Labour Operations lead · AGY-0142
Agency operations

Good morning, Maya

Hover to inspect
Active workers 148+7 this week
Live Engagements 364 awaiting hours
Open Frameworks 42 opportunities
Evidence complete 97.8%+1.2 pts
Delivery position Framework portfolio
Confirmed hours 5,846
Thames Renewal PartnershipLot 2 · Civils labour 92%
Northern Transit WorksPackage N4 · Rail systems 90%
Civic Estates ProgrammeSouth region · FM works 90%
GreenBuild RetrofitLot 3 · Public buildings 73%
Financial position Billing & settlements
£286.4k Gross billings · +8.2%
£31.8k Agency fees · 11.1%
Payroll approved£148.6k
Awaiting approval£22.8k
Funding confirmed£171.5k
Next settlement14 Aug
Current records Workers & Engagements
ENG-8A41 LMLeila Morgan Thames Renewal Active 100%
ENG-8A39 ADAaron Doyle Northern Transit Hours due 96%
ENG-8A37 MKMia Khan Civic Estates Accepted 100%
ENG-8A31 IOIdris Okafor GreenBuild Complete 100%

Stakeholder Early Access

Stakeholder Access is for organisations that want to understand ICCE more closely before general release. It provides a controlled route to see the current product direction, understand the stakeholder experience relevant to their role and explore what practical participation could look like in their own operating environment.

Stakeholder access